> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-ea14cb07.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Converting a Contact: Record Quotes and Sales in Mav.next

> Mark a Mav.next contact as converted when they quote or buy, so conversions flow into your agent metrics and reporting.

Qualifying a lead is only half the story — what matters is whether it turns into a quote or a sale. Mav.next lets you record conversions so your reporting reflects real business outcomes.

## Outcomes Mav tracks

As a conversation progresses, the agent records meaningful outcomes automatically:

* **Qualified** — the agent gathered all the qualifying details.
* **Quoted** — the contact received a quote.
* **Sold** — the contact purchased a policy.
* **Not interested** / **Opted out** — the contact declined or unsubscribed.

## Marking a conversion

When a contact quotes or buys — often after a [live conversation with a rep](/mav-next/rep-transfers) — open the [contact](/mav-next/contacts-overview) and use **Convert** to record it. This stamps the conversion on the contact and feeds it into your numbers.

<Note>
  Conversions you mark here roll up into [agent metrics](/mav-next/agent-metrics) and are delivered to your reporting and integrations, keeping your pipeline view accurate.
</Note>

<Tip>
  Use the [conversion filter](/mav-next/filtering-contacts) on the Contacts page to quickly see which qualified leads have — and haven't — converted yet, so nothing falls through.
</Tip>