> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-ea14cb07.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Rep Transfers in Mav.next: Bridge Leads to Your Team

> How Mav.next bridges a qualified lead to a live rep on the phone, what happens when no rep is available, and how transfer hours control when transfers are attempted.

When a contact is ready to talk to a person, the agent can connect them to one of your reps on a live call — no manual dialing, no dropped handoffs.

## How a transfer works

<Steps>
  <Step title="The lead is qualified and ready">
    On a call (or after agreeing over SMS), the contact wants to speak with a representative.
  </Step>

  <Step title="Mav reaches a rep">
    The agent calls an available rep, briefly introduces the lead, and bridges the two together into one live call.
  </Step>

  <Step title="The agent steps back">
    Once the rep and lead are connected, the agent goes quiet and lets the conversation continue between them — while the call keeps [recording](/mav-next/call-recordings).
  </Step>
</Steps>

## When no rep is available

If no rep can take the call — outside transfer hours, or nobody answers — the agent handles it gracefully rather than leaving the lead hanging. It can offer to schedule a callback and follow up by text, so the lead stays warm.

## Transfer hours

Live transfers are only attempted during the hours you configure, so reps are only called when they're actually available. Set these under [Settings → Transfer hours](/mav-next/account-and-transfer-hours).

<Warning>
  Rep availability must be enabled in addition to your schedule. If availability is turned off, transfers won't be attempted regardless of the hours you've set.
</Warning>